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White screen error with eZ Platform Cloud & other Symfony + based PaaS

I've been using a PaaS called eZ Platform Cloud recently at work. In general I find the product, based on PaaS to provide a good workflow and great developer tooling.

Branching, version previews & local development data fetching is smooth - this makes it more annoying when issues surface ;) Especially ones that are difficult to debug… Like a HTTP 200 OK which is blank.

eZ Platform Cloud is a PaaS based on technology, there are other similar services such as SensioCloud and Magento cloud as well - and there's the unbranded as well. One thing you can also do is change PHP versions by changing the app config in

# The type of the application to build.
type: php:7.2

I was doing some work and decided to hop back to PHP 7.1 to see wheter an issue was related to the version. I changed this setting and deployed. Then I was hit with an issue where a blank screen was displayed.

Nothing in the logs (in var/log/ or /var/log/), just HTTP 200 OK. Business as usual? 🤔

I tried a number of things to figure out the cause, but it was very simple in the end. The PHP version change corrupted the cache in such a way that there were no errors, just the blank page. The application I was running was eZ Platform, a Full Stack Symfony CMS - so I imagine this might happen to any Symfony based application.

The deployment hook and others used the standard Symfony command for cache clearing:

./bin/console cache:clear --env=prod

This did not help, instead I needed to do a raw deletion of cache files:

rm -rf ./var/cache/*

Once this was done, then the application worked fine again. The issue only occured to me when I was downgrading PHP from 7.2 to 7.1. But it took me a while to figure out. Note: If you're working with eZ Platform version 1.13 or eZ Publish 5.4, then the directories for cache will be app/cache or ezpublish/cache.

Hopefully this article will help you if you face HTTP communications which look something along the lines of:

*   Trying xx.xx.xx.xx...
* Connected to (xx.xx.xx.xx) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/cert.pem
  CApath: none
* TLSv1.2 (OUT), TLS handshake, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Client hello (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS change cipher, Client hello (1):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-ECDSA-AES128-GCM-SHA256
* ALPN, server accepted to use h2
* Server certificate:
*  subject:
*  start date: Feb 20 11:57:31 2018 GMT
*  expire date: May 21 11:57:31 2018 GMT
*  subjectAltName: host "" matched cert's ""
*  issuer: C=US; O=Let's Encrypt; CN=Let's Encrypt Authority X3
*  SSL certificate verify ok.
* Using HTTP2, server supports multi-use
* Connection state changed (HTTP/2 confirmed)
* Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
* Using Stream ID: 1 (easy handle 0x7fdd7180a400)
> GET / HTTP/2
> Host:
> User-Agent: curl/7.54.0
> Accept: */*
* Connection state changed (MAX_CONCURRENT_STREAMS updated)!
< HTTP/2 200
< content-type: text/html; charset=UTF-8
< date: Tue, 20 Feb 2018 14:38:32 GMT
< strict-transport-security: max-age=0
< x-correlation-id: elite1337elite1337
< x-debug-info: elite1337elite1337==
< x-platform-cluster: YOURINSTANCEID-test-t6dnbai
< x-platform-processor: YOURINSTANCEID-test-t6dnbai--app
< x-platform-router: YOURINSTANCEID-test-t6dnbai--router
< x-robots-tag: noindex, nofollow
< content-length: 0
* Connection #0 to host left intact

Written by Jani Tarvainen on Tuesday February 20, 2018
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